Consumer Evaluation of Independent Living Services Received

Your comments about the services you have received through CILNM are very important to us. The information you provide will help us provide more efficient, effective services in the future. Please take a moment to complete the survey below. We are grateful for you taking your time to provide feedback to us.
1. Survey Access Code
2. Phone Number
3. First Name
4. Last Name
5. Programs you participated in or services you recieved
6. I recieved services
In Person   87.6% (92)
On Line ( By Computer) (0)
Phone Assistance   12.4% (13)
TOTAL   100.0% 105

7. As a result of direct services from CILNM (including referral to another service provider) I have accessed previously unavailable transportation (this could be because I didn't have the information before I worked with CILNM)
Not Applicable   57.1% (60)
Strongly Agree   21.0% (22)
Agree   19.0% (20)
Somewhat Disagree   1.0% (1)
Disagree   1.0% (1)
Stronly Disagree   1.0% (1)
TOTAL   100.0% 105
8. As a result of direct services from CILNM (including referral to another service provider) I have accessed appropriate accommodations to receive health care services (this could be because I didn't have the information before I worked with CILNM)
Not Applicable   52.4% (55)
Strongly Agree   27.6% (29)
Agree   17.1% (18)
Somewhat Disagree   1.0% (1)
Disagree (0)
Stronly Disagree   1.9% (2)
TOTAL   100.0% 105
9. As a result of direct services from CILNM (including referral to another service provider) I have accessed previously unavailable assistive technology resulting in increased independence in at least one significant life area (this could be because I didn't have the information before I worked with the CILNM)
Not Applicable   52.4% (55)
Strongly Agree   22.9% (24)
Agree   21.0% (22)
Somewhat Disagree   2.9% (3)
Disagree   1.0% (1)
Stronly Disagree (0)
TOTAL   100.0% 105
10. I have become more involved in transportation, healthcare, housing or assistive technology initiatives and issues within my community that would increase community services available to people with disabilities
Not Applicable   62.9% (66)
Strongly Agree   19.0% (20)
Agree   16.2% (17)
Somewhat Disagree   1.0% (1)
Disagree   1.0% (1)
Stronly Disagree (0)
TOTAL   100.0% 105
11. CILNM staff treated me with respect
Not Applicable (0)
Strongly Agree   79.0% (83)
Agree   21.0% (22)
Somewhat Disagree (0)
Disagree (0)
Stronly Disagree (0)
TOTAL   100.0% 105
12. CILNM staff encouraged me to explore my options and try something new
Not Applicable   14.3% (15)
Strongly Agree   49.5% (52)
Agree   32.4% (34)
Somewhat Disagree   1.9% (2)
Disagree   1.9% (2)
Stronly Disagree (0)
TOTAL   100.0% 105
13. CILNM staff helped me to set my goals
Not Applicable   27.6% (29)
Strongly Agree   33.3% (35)
Agree   35.2% (37)
Somewhat Disagree   3.8% (4)
Disagree (0)
Stronly Disagree (0)
TOTAL   100.0% 105
14. CILNM staff helped me to reach my goals
Not Applicable   28.6% (30)
Strongly Agree   33.3% (35)
Agree   36.2% (38)
Somewhat Disagree   1.0% (1)
Disagree   1.0% (1)
Stronly Disagree (0)
TOTAL   100.0% 105
15. CILNM provided information / services efficiently
Not Applicable   4.8% (5)
Strongly Agree   61.9% (65)
Agree   31.4% (33)
Somewhat Disagree   1.0% (1)
Disagree (0)
Stronly Disagree   1.0% (1)
TOTAL   100.0% 105
16. CILNM staff let me make my own decisions
Not Applicable   4.8% (5)
Strongly Agree   61.0% (64)
Agree   34.3% (36)
Somewhat Disagree (0)
Disagree (0)
Stronly Disagree (0)
TOTAL   100.0% 105
17. CILNM staff helped me to problem solve
Not Applicable   25.7% (27)
Strongly Agree   36.2% (38)
Agree   36.2% (38)
Somewhat Disagree   1.0% (1)
Disagree   1.0% (1)
Stronly Disagree (0)
TOTAL   100.0% 105
18. CILNM staff assisted in advocating for my rights
Not Applicable   33.3% (35)
Strongly Agree   38.1% (40)
Agree   27.6% (29)
Somewhat Disagree (0)
Disagree   1.0% (1)
Stronly Disagree (0)
TOTAL   100.0% 105
19. CILNM assisted me in contacting others who would be helpful
Not Applicable   22.9% (24)
Strongly Agree   45.7% (48)
Agree   27.6% (29)
Somewhat Disagree   1.9% (2)
Disagree   1.0% (1)
Stronly Disagree   1.0% (1)
TOTAL   100.0% 105
20. CILNM provided adequate follow up to their service to me
Not Applicable   13.3% (14)
Strongly Agree   46.7% (49)
Agree   37.1% (39)
Somewhat Disagree   2.9% (3)
Disagree (0)
Stronly Disagree (0)
TOTAL   100.0% 105
21. CILNM helped me to live more independently
Not Applicable   20.0% (21)
Strongly Agree   48.6% (51)
Agree   28.6% (30)
Somewhat Disagree   1.9% (2)
Disagree   1.0% (1)
Stronly Disagree (0)
TOTAL   100.0% 105
22. CILNM provided me with a valuable service
Not Applicable   5.7% (6)
Strongly Agree   61.9% (65)
Agree   31.4% (33)
Somewhat Disagree (0)
Disagree   1.0% (1)
Stronly Disagree (0)
TOTAL   100.0% 105
23. I would recommend CILNM to other people with disabilities
Not Applicable (0)
Strongly Agree   77.1% (81)
Agree   21.0% (22)
Somewhat Disagree   1.9% (2)
Disagree (0)
Stronly Disagree (0)
TOTAL   100.0% 105

24. How has your situation improved?
# Response
1 11111
1 A LOT HAS IMPROVED THANK YOU VERY MUCH
1 ADAM WAS JUST RELEASED FROM A JAIL BRIAN HAS BEEN TRYING TO GET HIM ON HIS FEET ASAP
1 By providing the items for health that my husband and I needed to get along better for blood pressure and in the bathroom.
1 Finding a better place to live.
1 GETTING OUT OF THE HOUSE AND GETTING GROCERIES
1 got more knowledge about M.S.
1 GOT NEW FURNITURE
1 He gets more attention and more speech time.
1 He gets to go to more things.
1 He received encouragement to break out on his own.
1 Helped by showing me different places to work and I'm more comfortable.
1 Helped me do more on my own.
1 Helped me remain independent. It's a source of information and someone to share with.
1 Helped me understand what my daughter is going through.
1 Helped my husband get a computer and phone. They helped a lot.
1 Helped with my checkbook and senior companion.
1 I am closer to getting out of my group home.
1 I am not afraid to walk out my door anymore. I can get places.
2 I can get to work.
1 I can live by myself and get support from the group.
1 I can stay at home.
1 I do more since I started going there.
1 I get more information at the group meetings.
1 I have recieved more information
1 I work with people who want to work with me.
1 I've become more outgoing. I do things in the house more - like cooking, which I was afraid to do before.
1 I've been able to care for my son better with the PCA.
1 I've been helped mentally, emotionally, getting together with others with the same illnesses. Finding options and that we're not alone and someone cares.
1 It hasn't because I didn't follow through, but I plan to this coming year. I've been sick for a year.
1 It hasn't, because there was no information brought to the table at the monthly support group.
1 It hasn't.
1 It hasn't. Her health is deteriorating.
1 It just had. Alice helps me a lot.
1 It's okay.
1 n/a
7 NA
3 No
1 No comments
3 no.
1 No.
1 Not really sure.
1 She gets to work on independent skills with the PCA.
1 She helped with Social Security.
1 She told us about other programs that could help us.
1 She told us about other programs to help us.
1 STILL TRYING TO GET A JOB OR GO BACK TO COLLEGE
1 STILL WORKING TO GET IT DONE
1 The computer has opened up a whole new world for me and filled hours of time.
1 They are very supportive and helpful.
1 They set me up with Social Security Disabililty. They helped untangle the situation with Social Services
1 We're getting encouragement and support.
1 with the help I recieved, I'm more outgoing & self reliant
1 With the ramp and home-care.
1 yes
1 Yes its improved. No comments.
1 Yes my independent living situation has improved.
1 Yes-CILNM gave me a job and volunteer opportunities and group activities to help me become more independent. The staff is so helpful and nice, welcoming.
1 Yes-Employment as a peer as helped me financially.
1 Yes-I was able to keep my housing.
1 Yes-Its my number one service. I can choose the poeple to work with. I love woking with Mike.
1 Yes-The cooking classes. The independent skills have helped.
1 Yes.
7 Yes.
1 yes. CILMN gives me a sense of supportives. A positive force to help people w/ disabilities. A positive resource.
1 Yes. CILNM had helped. Good location in Duluth.
1 YES. Gets me out of the apartment more. Life improvement.
1 Yes. Good program.
1 Yes. I am now able to breathe when it is hot and humid.
1 Yes. I am now more independent.
1 Yes. I have no anxiety or fear. Socializing with others or working the CILNM has helped.
1 Yes. I learned how to cook. I learned about Courage Center. I learned about LSS. I learned budgeting.
1 Yes. I went from being homeless to having a roof over my head.
1 Yes. Learingin to use the computer has increaes my independence.
1 Yes. Learning computers has broadened my interests.
1 Yes. Some what.
1 Yes. Thanks to you I own a home, I am eating and learning. I can budget finances.
1 Yes. They are fighting to assist me.
1 Yes. You are another resource that I now have to use.
1 Yes. The activities.
25. How might we improve our services?
# Response
1 11111
1 Better parking/ more outreach.
1 By bringing more current information to the support group meetings.
1 Get better facities. Funding for activities. More group activities.
1 Get rides for people to go shopping.
1 Get the family involved more.
1 Have more computer classes.
1 have more meetings
1 Have plenty of speakers and information available.
1 Have something mailed to all disabled people more often, or even an ad, in the paper, listing the available services.
1 Have transportaion available through CIL for CIL events.
1 HE WANTS US TO GIVE HIM MONEY
1 Help me to get inot a particular place to work in which I'm interested.
1 Help people understand that things don't happen right away because there are so many people to serve.
1 Help with transportation. The meeting times do not coincide with the blue bus schedule.
1 I can't think of anything.
7 I DON'T KNOW.
1 I have a hard time getting to meetings because of time conflicts.
1 I never thought about it -- make us all better!
1 I think they are just fine the way they are.
1 I'm drawing a blank.
1 It's okay with me.
1 It's quite sufficient.
1 Keep doing what you are doing.
1 Keep up the good work!
1 Material in braille.
1 MORE COFFEE
1 more informative groups
1 More staff to handle calls.
1 More staff.
1 More transportation to those without.
1 n/a
14 NA
1 No
1 No clue.
1 No comments
2 No comments.
1 No problem.
1 No suggestions
2 No suggestions.
1 NONE YOU GET IT RIGHT
1 Nothing I can think of.
7 Nothing.
1 The brain injury meetings could be more structured.
1 They are already good.
1 They are just fine.
1 They're fine.
1 To have the surveys mailed to us instead of over the phone.
1 Too bad they don't have a drug test for PCA's.
1 Transportation.
1 Try and be more patient with those people who are disabled and forgetful.
1 You do alot for me now. You do some really great things for people.
1 you're perfect as is!
26. Other Comments
# Response
1 11111
1 Alice is very good to me.
1 Alilce has been very helpful with computer problems, and even gave me an instructional video.
1 Doing a great job!
1 Enjoy working with the CILNM staff in Duluth.
1 GAVE ANSWERS FOR THE LOCAL OFFICE WONDERED IF HE WAS SUPPOSE TO ANSWER FOR THE HIBBING OFFICE
1 HE STATES HIS MOTHER LOVES THE SERVICES
1 Helpful staff.
1 I don't know all that you do. The help I found, I found myself.
1 I have good ones (PCA's) now, but I had too fire some that were on meth.
1 I like the peer support program.
1 I like the Social Rec. Group-Game of Life.
1 I think you are doing a good job.
1 I think you are doing a pretty good job.
2 I think you're doing pretty good.
1 I'd go to the meetings all the time if it were easier to get to the meetings.
1 It's been pretty good.
1 Most important resource.
21 NA
1 NA.
1 No comments
2 No comments.
1 None.
6 Nothing.
1 SILC and PCA Choice have helped my life.
1 Very accomendating. Able to have people live independently.
1 We do a great service!
1 We were discouraged when things didn't happen immediately.
1 We're happy with them.
1 Wish you were in Grand Rapids instead of Hibbing.
1 You are doing a good job the way you are.
1 YOU HAVE GREAT PEOOPLW FRINEDLY SMILE EVERY TIME THANK YOU FOR THE HELP
1 You're doing a great job.